According to Orbitz, what most people try to search for the most before booking a hotel is free parking, free airport shuttles, swimming pools without paying a resort fee, pets welcome and spa/fitness center.

But what do people write about the most in their hotel reviews? Here’s a quick list of the things people touch on most in their handcrafted hotel reviews. And, believe it or not, people don’t only write about their negative experiences. In fact, positive hotel reviews vastly outnumber negative words when people write reviews. Hoteliers, estate owners and property managers need to take note of the importance of these make-it-or-break-it, uncontrollable influences upon prospective customers.

People write about the check-in process three times more often than they do as often as check-out process. Hoteliers should be genuinely concerned and proactive to consider if they should really rethink their receiving process due to this fact. First impression are the most important, be aware ALWAYS of the customer as well as they may be just arriving in from a long journey and really desire to stress the importance of a no hassle, pleasant check in. I know, from experience, that a hotel that has a history of upgrading people checking free of charge whenever there was space- can go a long way in terms of positive review and repeat customers. Making a customer feel important can be the “golden ticket” when considering a hotel’s online reputation.

Although seemingly important to the hotel, concierge doesn’t get mentioned that much. In fact, valet gets mentioned nearly 15% more times in hotel reviews than the word concierge. A good note to remember for all those overlooked and underpaid rubber movers in your establishment.

Pillow(s)!. Sure, people care about the beds in a hotel, but what they care most about in that bed is the pillow. How comfortable it is and whether or not it’s clean. (Placing a cool chocolate mint on it at night doesn’t seem to help…) Read the rest of this entry »

The Edison Hotel at 228 West 47th St. is an excellent choice for anyone who is visiting Manhattan and wants to stay in true luxury.

This hotel was built in 1931 and has a beautiful Art Deco design. And as great as it looks on the outside, it’s even nicer on the inside where anyone who stays at this hotel really stays in luxury.

Among the features of the Edison Hotel are wi-fi internet service, a fitness center, valet parking, a fine restaurant (“Sofia’s), the Edison Ballroom, a lounge, and concierge services.

But really my favorite thing about this hotel is it’s location in the Theater District. This makes it a fantastic place to stay for anyone who wants to see some of the great Broadway shows.

It’s also just one block away from “Restaurant Row” which features many of the finest restaurants in New York City. If you’re a “foodie,” you will certainly to check that out.

It’s also a very short walk over to Times Square and just a few blocks away from the Rockefeller Center (where programs such as Saturday Night Live and the Today Show are filmed.)

The 49th street N, R, & Q trains are less than two blocks away. I don’t think you’ve really had a NYC experience unless you ride the subway trains. And unless you have a ton of money to blow on taxi rides, they are really the best way to get around the city. In fact, they can often be faster than taking a cab because the traffic is quite frequently terrible. Read the rest of this entry »